Cancellation and Refund Policy
In effect from 26 August 2026
In short
Pixels are delivered the instant payment is confirmed, so a purchase cannot be withdrawn from after the fact. But you are never left having paid for pixels you did not get: any payment captured without delivery is refunded in full, automatically.
Why there is no right of withdrawal
What you buy is digital content supplied immediately and in full at the moment of payment: your artwork appears on the board and your campaign page goes live at once. Under Turkish distance selling rules, the right of withdrawal does not apply to intangible goods delivered instantly in electronic form, and you acknowledge this when you complete the purchase.
When we do refund you
- Payment was taken but the pixels could not be delivered — for example the region was bought by someone else while you were paying, the 10-minute hold expired, or a technical error interrupted the purchase. The full amount is refunded automatically, without you having to ask.
- The amount captured was less than the amount quoted. The purchase is cancelled and the captured amount is refunded in full.
- You were charged twice for the same purchase. The duplicate charge is refunded.
- Refunds go back to the card used for the payment. Depending on your bank they usually appear within 5–10 business days.
When we do not refund you
- Your pixels were taken over by another advertiser. This is not a refund case: you receive OutPixels Credit equal to what you paid for those pixels, which is how the board is designed to work.
- Your campaign was removed for breaching the Advertising Policy.
- You changed your mind, chose a region you no longer like, or did not get the number of clicks you hoped for. No advertising result is promised.
- The purchase was paid for with OutPixels Credit. Credit is never converted back into money.
About OutPixels Credit
Credit is the compensation mechanism for takeovers, not a wallet. It has no cash value, cannot be withdrawn, transferred, exchanged or sold, does not expire, and can only be spent on advertising space on OutPixels.
Making a request
If you believe you were charged for something you did not receive, write to us with the date of the payment and, if you have it, the purchase reference. We usually reply within a few business days.
If we cannot agree
Turkish law applies to purchases made on OutPixels. For consumer disputes, the consumer arbitration committees and consumer courts at the consumer’s place of residence have jurisdiction, up to the monetary limits announced each year.